A Llandudno restaurant owner didn’t hold back with a rant at a customer on an online review site.
Patrick O’Neill, who owns the Cambridge Mostyn Restaurant on Mostyn Street in the town, defended his response after a customer left derogatory comments on TripAdvisor.
Despite scoring the food and value as four out of five, the female visitor, who had requested a vegan meal for her friend, questioned the service.
She also criticised the lack of vegan starters and desserts.
Incensed Mr O’Neill launched into a tirade, calling her an “asinine and pretencious (sic) bully” and claimed she made a young waitress in training cry.
“We can either keep quiet or go the other way and bite back,” said the restaurant owner, who runs the exotic food venue with wife Julie.
“She sent us notice she was coming on headed paper from her employer and gave us a list of demands for her vegan friend, which we happily catered for, telling us about her important position.
“She’s turned up late and reduced a 16-year-old waitress to tears – and upset another member of staff.
“She didn’t ask for starters or desserts.
“She was lecturing a 16-year-old girl on vegan yoghurt but they were drinking wine with animal products in.”
Mr O’Neill’s restaurant serves everything from crocodile to kangaroo, a fact he reminded his unwelcome guest of during his response on TripAdvisor.
“Your comparatively pleasant, undemanding and diminutive date was the person who was vegan,” he wrote.
“Bizarrely you chose to go full hog so to speak and order a carnivorous meal which wasn’t too thoughtful.
“Your date clearly being uncomfortable about seeing Skippy the kangaroo being served up in front of him.
“Consideration is not one of your core skills I gather.”
Mr O’Neill has informed the woman’s employer of her actions towards his staff and is considering legal action over some of her comments.
“Anyone can make an anonymous note on TripAdvisor,” he continued.
“The impact this can have can be immense.
“People are making decisions on those reviews which are factually wrong.
“I have tried to come off TripAdvisor before but I am at the mercy of an American company.
“Four times they have ignored requests from me. We are at the end of a very unfair system.”
see-http://www.dailypost.co.uk/whats-on/food-drink-news/llandudno-restaurant-owner-bites-back-11653254
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