Published date: 21 September 2016 |
Published by: Annie RobertsRead more articles by Annie Roberts Email reporter
A disabled man from Colwyn Bay was refused service at a McDonald’s drive-through despite using a road legal vehicle.
Nino Algieri aged 59 said he was ‘disappointed’ that the fast-food store in Llandudno would not serve him, despite his motorised scooter being legal to drive on the road including dual-carriageways.
Mr Algieri explained how a staff member asked him to drive from the intercom machine to the first window after their manager had said not to serve him as he was not in a proper vehicle.
Nino said: “I thought it was a joke when they told me I wasn’t in a proper vehicle I kept telling them it was road legal.
“I’ve been to the drive through several times before and been served.
“I felt so disappointed because I know how much they do for the disabled normally and I don’t understand why it was an issue. The manager never came out to speak to me to explain and after a while the person that was serving me walked away from the window.
“I’ve struggled taking this motorised scooter into the store before because it’s so big, so I always use the drive-through when I go.”
Nino has a Class 3 invalid carriage which is legal on road as it has a maximum speed of 8mph. It also has an audible horn, a rearview mirror and front and rear lights and reflectors.
His mobility scooter also has an amber flashing light which makes it legal on dual carriageways.
The 59-year-old has been disabled since May 2014 and always travels with his two Shih Tzu’s Flur and Bow.
A McDonald’s spokesperson said: “Our drive-through lanes are custom built for motor cars, vans, trucks and mobility scooters designed for road use.
“Customers on mobility scooters that are not designed for road use are welcome to bring their mobility scooter into the restaurant to be served where possible.
“Unfortunately, on this occasion, staff did not recognise that the mobility scooter in question was designed for road use and therefore appropriate to travel through the drive-through.
“We apologise for the inconvenience this has caused.”
Nino Algieri aged 59 said he was ‘disappointed’ that the fast-food store in Llandudno would not serve him, despite his motorised scooter being legal to drive on the road including dual-carriageways.
Mr Algieri explained how a staff member asked him to drive from the intercom machine to the first window after their manager had said not to serve him as he was not in a proper vehicle.
Nino said: “I thought it was a joke when they told me I wasn’t in a proper vehicle I kept telling them it was road legal.
“I’ve been to the drive through several times before and been served.
“I felt so disappointed because I know how much they do for the disabled normally and I don’t understand why it was an issue. The manager never came out to speak to me to explain and after a while the person that was serving me walked away from the window.
“I’ve struggled taking this motorised scooter into the store before because it’s so big, so I always use the drive-through when I go.”
Nino has a Class 3 invalid carriage which is legal on road as it has a maximum speed of 8mph. It also has an audible horn, a rearview mirror and front and rear lights and reflectors.
His mobility scooter also has an amber flashing light which makes it legal on dual carriageways.
The 59-year-old has been disabled since May 2014 and always travels with his two Shih Tzu’s Flur and Bow.
A McDonald’s spokesperson said: “Our drive-through lanes are custom built for motor cars, vans, trucks and mobility scooters designed for road use.
“Customers on mobility scooters that are not designed for road use are welcome to bring their mobility scooter into the restaurant to be served where possible.
“Unfortunately, on this occasion, staff did not recognise that the mobility scooter in question was designed for road use and therefore appropriate to travel through the drive-through.
“We apologise for the inconvenience this has caused.”
see-http://www.northwalespioneer.co.uk/news/166964/mcdonald-s-apologise-for-not-serving-a-colwyn-bay-man-in-motorised-scooter.aspx
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